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FAQ

Why join F8WIN?

F8WIN is safe, secured, regulated and licensed by Gaming Curacao. Offering the best casino experience to our customers. F8WIN has various Slots, Live Casino, Sports, Table Games and many more. We also offer attractive promotions, bonuses, the highest rebates and loyalty program from our F8WIN club.

1. How do I open an account with F8WIN?
Just visit www.f8win.com and click 'Join Now' to be guided with easy steps.

2. Currency selections that are accepted by F8WIN?
Below are the currency options that are accepted by F8WIN:

Thai Baht (THB)

3. Is my personal information secure ?
F8WIN is developed with your personal privacy and security as our primary concern. F8WIN is regulated and will not disclose your personal information which employs the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.


ACCOUNT

1. I have forgotten my password; how do I retrieve it?
Click on 'Forgot password' below the 'Login' button then enter your mobile number. A new password will be sent to your registered mobile number.

2. How do I change my password or update my user information?
You can update your account information by simply going to 'Profile' . Don't forget to Click 'Submit' to save the changes.

3. Can I change my username name?
No. When you successfully create an account at F8WIN, your username is not available to change anymore. You may contact customer service if you wish to change username.

4. How do I update my communication preferences?
It is not possible to change the communication preferences after you have created your account. If the communication preferences you have chosen affects your gaming experience, please contact customer service for more assistance.

5. Can I change currency on my account?
It is not possible to change currency after you have created your account. If the currency you have chosen affects your gaming experience, please contact customer service for more assistance.

6. Is my personal information safe at F8WIN?
Upon signup, all information, including credit card details that are sent to and from F8WIN is encrypted using 256-bit Secure Socket Layer (SSL) technology. Your information is sent to F8WIN only once over the Internet. They are then stored encrypted in F8WIN's secure systems.


GAME’ S BONUS

1. Do you offer any bonuses?
We offer different types of bonuses which include our Welcome Bonus, Rebate Bonus and more! The complete list of bonuses we offer is under the website's 'Promotions' tab.

2. What are bonus wagering requirements?
Each type of bonus comes with a specific wagering requirement. The original bonus amount needs to be turned over (wagered) to a set amount of times (usually slots x30, live casino and table games x9) before that bonus is turned into real cash. You can find the specific wagering requirements for each bonus on the 'Promotions' tab.

MOBILE USER

1. Is F8WIN casino available on mobile devices?
Yes! We will automatically redirect you to our mobile site if you access F8WIN on your mobile device or enter www.f8win.com/mobile via browser.

2. Do I need to create a new account for my mobile device?
No, you can login with your usual website account information.

3. Do you offer bonuses on mobile games?
Yes, we offer the same bonuses on both desktop and mobile sites.

4. What are the products available through your mobile site?
Slots, Tables Games and selected Live Casino lobbies are currently available on mobile version. Enhancements are still ongoing to offer more games in the future.

5. Is the casino guaranteed to be fair?
At F8WIN we believe in Fair Play. We prioritize our customers' satisfaction with their gaming experience. While the unpredictable nature of gaming is the very reason players are drawn to it, it also means that on some occasions guests experience very good fortune and on other occasions they don’t. Our business partners and suppliers are of the highest calibre and we only work with people who share our passion for fair gaming. All our casino game results are generated by a computerized Random Number Generator (RNG).

6. What happens when my game is disconnected in the middle of a casino round?
If a slot game gets disconnected or stuck while spinning, the round will be completed even though you have been discounted/are not in the game. Any winnings will automatically be added to your player account. If free spins are won, you will be able to continue the round and the free spins will still be available!

7. What would happen if a dealer makes a mistake?
For such an unlikely event that a dealer makes a mistake, F8WIN’s casino Pit Boss will be called to adjudicate on the situation. If the game can be continued, it will be resumed fairly. Otherwise, the game will be cancelled and all bets will be returned.

8. Can my bets be reversed or cancelled?
No. All bets placed are final. Bets placed cannot be reversed or cancelled.


DEPOSIT/ TRANSFER / WITHDRAW

1. What is the minimum amount required for a deposit?
The minimum amount required for each deposit transaction is THB 200.

2. What is our payment method ?

Online transfer - Major commercial bank
Instant payment gateway - Ezieepay

3. Do I need to provide any proof of transaction for my deposit ?
Yes, proof of transaction must be provided to successfully complete any deposit transaction.

4. What is the minimum amount required for a withdrawal ?
The minimum amount required for each withdrawal transaction is THB 500.

5. How long will it take to process my withdrawal ?
For withdrawal requests, we may require you to provide us with the necessary documents to verify the process.
Large withdrawals may take longer to be processed. If you have any inquiries, kindly seek clarification from any of our customer support representatives.

6. Can I make a withdrawal through a third party account ?
No. Due to your account having more than 1 deposit name, we have to verify your identity to prevent fraudulent activity and to safeguard the account owner.


CARING YOU

1. Do you play too much?
Gaming can be both entertaining and profitable, but you can’t always win. Losing is part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and can easily make you lose perspective of time and money. We at F8WIN want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

2. We help you set the limits!
We want to give you the opportunity to set your own gaming limits, budgets, and boundaries. Set Limit Now. That’s why we are working with the Global Gambling Guidance Group (G4), which certifies Internet gaming sites just for this purpose. Together we provide you with tools to prevent unhealthy gaming behaviour and enable you to play responsibly.

3. Do you need to cool off?
We can also help you take a cooling off period 7 days or block the service for six months as a cooling off period. If you think you may have a problem we can give you advice on where to turn for professional help. Kindly contact our Customer Support team for assistance.

4. Are you worried about your children?
Are you worried about your children having access to this site? If you as an adult share your computer with under-aged individuals, always make sure that access to usernames, passwords, and banking-details is prevented. There is also software you can use for this purpose. Two examples are: NetNanny and Cyber Patrol.

5. 18+
It is illegal for anyone under the age of 18 to open an account and/or to gamble with F8WIN. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

6. Are you worried about your friends?
Are you worried that a close friend or relative might have a gambling problem? Please contact our support department. They can help set both you and the person you are worried about on the right track.